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E-commerce Terms and Conditions – general
CSAW Health Limited (ABN 84143165191) provides the service of on-line ordering to you on the following terms and conditions. By placing an order, you agree to be bound by those terms and conditions and all of CSAW Health’s policies that appear on this site.

These terms and conditions together with CSAW Health’s policies and your order constitute the entire agreement between CSAW Health and you in respect of your on-line purchase of products from CSAW Health.
Please read these terms and conditions and policies carefully before placing an order with CSAW Health. An agreement will exist between you and CSAW Health once CSAW Health accepts your order for products or CSAW Health receives your order and does not reject it within fourteen days. Each order placed by you is a separate agreement.

CSAW Health reserves the right to change these terms and conditions at any time. Please check these terms and conditions at regular intervals for any changes. Your continued use of this site following any change to these terms will be deemed acceptance of those changes.

All prices quoted on this website are in Australian dollars and are inclusive of GST. However, some therapeutic goods such as condoms and water-based personal lubricants are GST free.

Each provision of these terms and conditions are severable. Severance will not affect any other provisions.  The laws of N.S.W govern these terms and conditions.

Purchase orders and delivery of goods
You will place an order on this site by selecting CSAW Health’s products and pressing the “Submit Order” button.

Orders will be deemed to have been received by CSAW Health at the time of successful transmission of your order.

You are responsible for any costs associated with accessing this site and placing orders for CSAW Health’s products including any Internet provider fees.

We will only sell product to you that is to be delivered within Australia or New Zealand.

All products will be delivered to you at the address stated on your order via regular Australia Post and, as such, will not be able to be tracked. Registered post and Express post services are available at extra cost as specified on the order page.  

There is a single postage and handling fee depending on the size of order. This price is specified on the order page.

All orders will be dispatched in plain unmarked packaging and the products inside will not be externally identifiable.

Orders are normally dispatched within 2 working days and delivery is normally received in 1-7 working days after the dispatch date - depending on your location. You may opt to provide us with your e-mail address on the order page in order to receive an e-mail confirmation of your order, or notification of any delivery delays or out-of-stock product.

CSAW Health reserves the right, irrespective of whether or not your order has been accepted, to withhold supply to you where:
•    CSAW Health has insufficient stock to fulfil your order; or
•    the products ordered have been discontinued.

Risk and title in the products
Property and risk in the products passes to you upon payment for the products. CSAW Health does not accept any liability for damage to products in transit.

Price of products and payment
The price of the products as shown on the product list is the price which is applicable at the time you view it.
Items in your order are charged at the price applicable at the time you submitted your order and as shown on the order confirmation, except where an item is out of stock, in which case you will not be charged for that item.
Upon delivery of the products, CSAW Health will provide you with a GST tax invoice specifying the total price for the products including credits.

Method of payment
CSAW Health only accepts payment via credit card through CSAW Health’s “SecurePay” system. You must provide your credit card details upon submission of your order on our secure site. We will process your order payment using your credit card (MasterCard and Visa.) details for the value printed on the tax invoice we provide with your delivery. The payment will be processed prior to dispatch of the order. If your credit card is declined by your financial institution we will not be able to process your order.

CSAW Health returns policy
Returns are only permitted in the following 2 cases:

Incorrect product delivered
If you have received incorrect product and you do not wish to keep it, you must return the product to CSAW Health within 7 days, together with the original invoice and a written reason for the return, and we will exchange it for the correct product. Any products which you return for credit will only be accepted if they are in the original packaging, in pristine order and condition and have not been opened or tampered with in any way.

The return postage is at CSAW Health’s cost. Please mail to:
CSAW Health
Web Sales returns
PO Box 384
Crows Nest
NSW  1585

Damaged or faulty products
If you receive products that are damaged or faulty (other than product damaged in transit), you must return the products to CSAW Health within 7 days, together with the original invoice and a written reason for the return, and we will provide you with replacement products. Please do not return used condoms.

The return postage is at CSAW Health’s cost. Please mail to:
CSAW Health
PO Box 384
Crows Nest
NSW  1585

Packaging and labelling of products
CSAW Health aims to include in the product list up-to-date pictures of the products. CSAW Health does not warrant the accuracy of the information contained in the product list and recommends that you read the labels on products carefully before using the products.

Except as provided for by law, CSAW Health makes no representations or warranties, express or implied, regarding any matter, including merchantability or fitness for a particular use or purpose, and all implied warranties arising from a course of dealing, usage or trade practice, or other representation of the performance or nature, in relation to the products.

To the extent permitted by law, CSAW Health limits its liability under any condition or warranty which cannot legally be excluded to (at CSAW Health’s election):
•    the replacement of the products or the supply of equivalent goods; or
•    the repayment of any part of the purchase price of the products which has been paid by you, by refund to your credit card.

Legal Disclaimer and Privacy Policy
Please see CSAW Health’s Legal Disclaimer and Privacy Policy via the links at the bottom of every page.

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